Delivery

Delivery Timings

UK: 

2-10 business days. Orders are usually packed and dispatched within 3 working days from order made. We use Royal Mail services; 1st Class, 2nd Class and 48 Tracked (depending on order). 

Rest of World:

International Standard 

Delivery to Europe in 3-10 business days and rest of World in 6-12 business days.

International Tracked & Signed

Delivery to Europe in 3-10 business days and rest of World in 6-12 business days, Tracked end-to-end with online confirmation and signature on delivery. 

Please note that if you do not order Tracked & Signed for International Shipping then we cannot be held for any lost items, nor replace them.

 

When to contact us when your order hasn't arrived

UK: 14 working days

International: 20 working days

Please send us an email: info@whitecovecollective.com with your details and order number and we can have a look into why your parcel hasn't arrived.

 

Delivery Costs

UK:

Free Delivery 

 

Rest of World: 

International Standard: £2.50 - £10

International Tracked & Signed: £8 - £16

The above will depend on your order, if the checkout isn't showing any option for delivery, please split your order into two as it will be too heavy to post. 

Please note: It is the responsibility of the customer to cover the cost of any additional customs charges for overseas orders placed with us. Once items have been shipped, we are unable to control or predict what these fees might be, as this depends on the country it is being shipped too.

If you have any questions, please send us an email and we will assist where we can. 

 

Faulty or Damaged Items

If you receive a faulty or damaged item from us, please drop us an email at: info@whitecovecollective.com along with an image of the item/s clearly showing the damage or faulty part. We understand parcels can get damaged in transit, so we will do our best to assist you where we can.

If you have any further questions regarding delivery, please do get in contact with us at: info@whitecovecollective.com