FAQs

FAQ

What is your returns/exchange policy?

We offer returns and exchanges on all items if they are in original condition. Please email us with your details and order number and the reason for returning/exchanging your order. Unfortunately, we cannot accept returns on sale items, gift cards or any personalised items. Please note that we do not currently cover postage costs for returned or exchanged items unless damaged or faulty.

Please contact us by emailing us: info@whitecovecollective.com within 14 days of receiving your order, otherwise we cannot process the return. 

 

What if I have received a damaged/faulty item?

If you receive a faulty or damaged item, please get in contact with us as soon as possible, emailing us at: info@whitecovecollective.com with your details, order number and a photo of the damaged/faulty item.

We will assist you from there. 

 

Do you post all items together?

Yes, we do where we can. However, they are some exceptions, for example, an A3 print and vase etc cannot fit in the same box, so please expect two different packages if this is the case. 

 

Do you ship Worldwide? 

YES! We have recently started this as we get so many of you lovelies from overseas. Please allow for extra time on orders and we strongly advise that you select the Tracked delivery service so you can keep an eye on where your parcel is. Please note that we are not responsible for any customs charges. 

 

I gave you the wrong delivery address!

Don't worry, please send us an email at: info@whitecovecollective.com ASAP and we will sort this for you. 

 

Still have some questions? Please email us at: info@whitecovecollective.com and we will get back to you as soon as we can!